If you have purchased a certificate from our company and you wish to activate it to your hosting plan, you can take the following steps. Note that the certificates can also be installed on hosting plans that have not been provided by Top.Host. You can refer to the guide below for instructions on different types of web servers.
1. Create a CSR
If you want to begin your certificate’s activation process, you must create a CSR that contains coded data and that is created through your server using its keys. You can find instructions on how to create a CSR on different types of web servers and control panels down below:
Instructions on creating a CSR on Plesk Onyx
Instructions on creating a CSR on cPanel 11
Instructions on creating a CSR on Apache
NOTE: Your private key is unique and, in case of loss or unintentional deletion of the SSL, it will be completely lost and there is no possibility of recovery from the authorities in charge. Therefore, the certificate will have to be reissued with a new private key.
2. Create an administrator email
Creating an administrator email is an essential step for your certificate activation so that the issuing authority can validate it accordingly. At this point, the issuing authority will send you an email asking you to confirm your certificate activation.
The following administrator email forms are accepted:
Here you can find instructions on how to create an administrator email through Plesk.
3. SSL management
Once the purchase is complete, your SSL will be added to myTophost Panel, where you can manage it and move forward with the activation process by taking the following steps:
a. Once the CSR has been created, you will have to log into myTophost Panel.
b. Go to My services and, in the SSL Certificates category, select Manage for the certificate you wish to activate.
c. Select your hosting type (Linux or Windows) and then enter the CSR in the corresponding field.
The CSR must begin with
-----BEGIN CERTIFICATE REQUEST-----
And end with
-----END CERTIFICATE REQUEST-----
Then, fill in the Administrator, Billing and Technical Contact information about the certificate you wish to activate.
WARNING: Fill in the email field with your personal email address.
d. On the next page, select an email address from the drop down menu to which instructions will be sent about your certificate’s last activation step from the issuing authority. Click Send to complete the process.
4. Confirm the process through the email you will receive on the admin email
Once you click Send on the previous step, you will receive an approval email on the address you selected. Click on the approval link you will receive. The keys will be sent to the administration email within the next two days.
5. Contacting the issuing authority
If the certificate you purchased is Organization validated or Extended validated, the instructions you need are mentioned in the approval email you received from the issuing authority (Symantec, GeoTrust, etc.), in order to move along with the issuing process. You will also find the documents that you have to send so that the organization in question can be certified.
You can find useful information about the necessary documents in the following articles:
Which supporting documents do I need for Thawte?
Which supporting documents do I need for Geotrust EV?
Which supporting documents do I need for Comodo OV Instant?
Which supporting documents do I need for Comodo EV?
Which supporting documents do I need for Comodo OV?
Important note: We suggest you keep the files handy, as the providing authority will ask you to submit them again for the renewal of your Organization or Extended Validated SSL.
6. Installing your SSL on Plesk
Once you have created your CSR and you have received the certificate from the issuing authority, you will have to install it on your server. Here you can find instructions to install it on Plesk.
If you have installed an SSL on your site and a green lock does not appear on the top left corner of your browser, there is a possibility that it does not appear on some of your site’s URLs, although you have followed the steps mentioned above. For instance, the content could be a picture or a link that cannot be “served” with HTTPS but with HTTP.
If that’s the case, right click on your browser and select Inspect >> Console so that the browser shows you the changes you need to make to the URL’s content (mixed content). Otherwise, you can use whynopadlock, a trustful analyzing tool that will indicate you the changes that need to be made.
- If you have created your site through WordPress, follow the steps described here.
- If you have created your site through Joomla, follow the steps described here.