Since January 1st 2014, the Internet Corporation for Assigned Names and Numbers (ICANN) put new regulations in place, for gTLDs (generic Top Level Domains), which require some actions from the customer in specific situations, in order for the domain to stay active.
The following information does not apply for .GR & .EU extensions.
Based on changes made by the ICANN, an email will automatically be sent to the domain registrant’s address in the following cases:
1. After the domain name initial registration.
2. After modifying one of the following registrant information: Name, Surname, email.
3. Once the registrant change is complete.
The email contains an approval link, that the holder must click on within 15 days following the delivery date, in order to maintain their domain active.
If the user doesn’t make the approval during the 15-day timeframe, the domain’s function is suspended. This means that the DNS service is interrupted and the domain is no longer resolved. If the domain ends up being suspended, the nameservers that were entered remain registered, so the service will be restored once the registrant clicks on the approval link.
Let’s see how the indications that inform you that must approve your domain appear in myTophost Panel.
1. Initial gTLD registration
After the initial registration of your domain, the first time, you need to login into myTophost Panel, you will see a pop up-message, that will incite you to click on the approval link in the email that you received. Once you approve, you must wait up to 24 hours for the registry to be updated.
2. Changing the registrant information
If you change the Name, Surname or Email in the registrant information for your already registered domain, you will automatically receive an email with the approval link. Once you update the new details on the “Contacts” page, a pop-up message will appear asking you to approve it. Once you click on the link, you will see a notification on the following:
a) the domain management page, in a yellow bar on the top part of the page & the domain status.
b) the main page of myTophost Panel, in the column Status.
3. Changing registrar
If you have submitted a request to change the registrar to some gTLD from TopHost and the process is complete, you will receive an email with the approval link. You will see the exact same indications applying in case of Changing registrar information.
4. Suspended domain
If your domain ends up being suspended, it will cease to function and you will see the following indication:
a) on myTophost’s main page, in the column status. (cf. image above)
b) on the domain’s internal management page, in the yellow bar and in domain status.
It doesn’t matter if the domain is about to be suspended or approved, it will come with a button Send email, which will allow you to send the email containing the approval link to your own address, whenever you want. Simply make sure that the registrant email that you usually use is valid, in order to ensure that you will receive all the notifications.